1. What We Collect
We collect information you provide directly: name, email address, phone number, profile details, property listings, booking history, and communications. We also automatically collect usage data (pages visited, searches, IP address) and device information.
2. How We Use Your Information
- To provide, operate, and improve the PawsHoliday platform
- To process bookings and facilitate payments
- To send transactional emails (booking confirmations, updates)
- To send optional marketing emails (you can unsubscribe any time)
- To prevent fraud and ensure platform safety
- To comply with our legal obligations under Australian law
3. Sharing Your Information
We do not sell your personal information. We share data with: hosts (when you book), guests (when you list a property), payment processors, and service providers who assist our operations under strict confidentiality agreements. We may disclose information to comply with legal obligations.
4. Cookies
We use essential cookies (authentication), analytical cookies (page views, search behaviour), and functional cookies (preferences). You can disable non-essential cookies in your browser settings, though this may affect platform functionality.
5. Data Retention
We retain your account data for as long as your account is active. Booking records are retained for 7 years for tax and legal purposes. You can request deletion of your account at any time, subject to legal retention requirements.
6. Your Rights (Australian Privacy Act)
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to: access your personal information, correct inaccuracies, request deletion (subject to legal requirements), and complain to the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy.
7. Security
We use industry-standard encryption (HTTPS/TLS) for all data in transit. Passwords are hashed using bcrypt. We conduct regular security reviews. However, no internet transmission is 100% secure, and you use the platform at your own risk.
8. Contact
Privacy enquiries: privacy@pawsholiday.com or PawsHoliday Pty Ltd, Ballarat, Victoria, Australia.